Today I got to deliver the bad news to another client. Brand new laptop with an unbootable drive, and I have been trying unsuccessfully all weekend to recover useful data from the failed hard drive. No luck. I called the client, who burst into tears when I asked if she had a backup of her files. No she did not have a backup.
Personally, I hate these calls. Considering how much of our work, life, and money is tied to these ...Continue Reading →