Why The Net Promoter Score Is Broken

Ever had a customer service experience that ended with the representative pleading with you to fill out the “short survey” and only give scores of 9 or 10?  Ever wonder what that was about?  Today’s rant will explain the origins of that experience – the Net Promoter Score.

I recently worked for a company that was using a customer satisfaction tool ...

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Be Alert to Carjacking

Could you become the victim of a carjacking?  Usually when I am discussing hijacking, it is in the context of email hijacking, web account hijacking, or web server hijacking, but I believe this is important to share in it’s entirety.  This post by the Ramey County (Minnesota) Sherriff’s Department is if of important information about the procedures, tactics, and techniques of carjacking ...

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Joule U . STARTUP Cram Day HOW TO STARTUP + SUSTAIN YOUR BUSINESS

Register here for free – 

Tuesday . June 16 . 10:00A-1:00P . ONLINE

One day crammed with insights, information, and inspiration on how they did it. How you can do it too.

Got a Biz? A Side Hustle? An Idea?

This is for you!

From just thinking about it to growing an existing business, startup, coop or nonprofit.

Panel discussion with evolving and successful microbusinesses.

LEGAL . Sommer Angstman . Lucere Legal . Follow Your Dreams.
SALES . Jason Jones . The Coaching Hour ...

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