Sunday Funnies: Overcoming Negative Reviews

On of the banes of the Internet for a small business is getting a single negative review that makes your otherwise great business look bad.  I’ve always told my clients to face it head on; leave the review up, but provide a backstory about what you did to resolve the issue.  If someone didn’t like your stuff, and complain online, you need to let everyone know you refunded their money, or whatever you did to try and recover for this customer.  Or you could do this:



About the Author:

I am a cybersecurity and IT instructor, cybersecurity analyst, pen-tester, trainer, and speaker. I am an owner of the WyzCo Group Inc. In addition to consulting on security products and services, I also conduct security audits, compliance audits, vulnerability assessments and penetration tests. I also teach Cybersecurity Awareness Training classes. I work as an information technology and cybersecurity instructor for several training and certification organizations. I have worked in corporate, military, government, and workforce development training environments I am a frequent speaker at professional conferences such as the Minnesota Bloggers Conference, Secure360 Security Conference in 2016, 2017, 2018, 2019, the (ISC)2 World Congress 2016, and the ISSA International Conference 2017, and many local community organizations, including Chambers of Commerce, SCORE, and several school districts. I have been blogging on cybersecurity since 2006 at

Add a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.