McAfee Posts Refund Link – Just Barely

As many of you know McAfee sent out a virus signature file a couple week ago that falsely reported essential Windows service svchost.exe as a virus, crippling Windows systems running McAfee security products.  This issue caused the a lot of mayhem for McAfee users, and cause several of their large corporate clients to shut down all computer operations while they dealt with this mistake.

McAfee’s CEO promised to reimburse McAfee users for any expenses incurred to restore their computers to working condition.  In the last couple of days a tiny link has finally appeared for those of you who want that refund.  The following appears on the McAfee site at  You only have until May 31st to open your claim, so get to it!

For impacted home or home office customers who have incurred costs to repair PCs as a result of the security update issue, McAfee may reimburse reasonable expenses, such as a visit to a local tech support specialist. Additionally, because we value our loyal customers, home or home office users whose PCs were rendered inoperable or severely impaired as a result of the security update are being offered a free two-year extension of their current McAfee subscription product at no charge. Click here for more information on how to apply. OFFER EXPIRES ON MAY 31, 2010.

To submit your claim, follow this link:

This is going to be an enormously costly problem for McAfee to resolve, so i am not surprised that the link is buried three levels down from the Home page, as opposed to putting it in larger print right on the home page.  Ah, America – where CEOs say they will do the right thing, and then lawyers and accountants make sure no one can figure out how to do it.

Good luck.  And for those of you who think McAfee is great because you get it free from your ISP, try AVG’s free security product at instead.


About the Author:

I am a cybersecurity and IT instructor, cybersecurity analyst, pen-tester, trainer, and speaker. I am an owner of the WyzCo Group Inc. In addition to consulting on security products and services, I also conduct security audits, compliance audits, vulnerability assessments and penetration tests. I also teach Cybersecurity Awareness Training classes. I work as an information technology and cybersecurity instructor for several training and certification organizations. I have worked in corporate, military, government, and workforce development training environments I am a frequent speaker at professional conferences such as the Minnesota Bloggers Conference, Secure360 Security Conference in 2016, 2017, 2018, 2019, the (ISC)2 World Congress 2016, and the ISSA International Conference 2017, and many local community organizations, including Chambers of Commerce, SCORE, and several school districts. I have been blogging on cybersecurity since 2006 at

Add a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.