Those of you who have subscribed to Comcast Business Class Signature Support, or on the consumer side, Xfinity Signature Support, it looks like Comcast has decided to get out of the computer support business. You will want to check these links for more information.
- Business: http://business.comcast.com/ssr
- Consumer: https://signaturesupport.xfinity.com
At WyzGuys, we are authorized contractors for both of these programs, but frankly I am not going to miss the competition from Comcast. In my humble opinion they should stick to their knitting – cable television, telephone, and Internet services. The people we served who used Comcast and Xfinity services paid nearly twice as much as I would have charged them to serve them directly. I understand the appeal of a big brand name when you are a consumer and unsure where to turn for computer services, but working with a smaller local computer support company is almost always going to be a better and more economical experience. You can build a history with a tech, and work with the same person over a series of service calls, and you don’t have to start over from square one with a new tech every time.
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JAN
About the Author:
I am a cybersecurity and IT instructor, cybersecurity analyst, pen-tester, trainer, and speaker. I am an owner of the WyzCo Group Inc. In addition to consulting on security products and services, I also conduct security audits, compliance audits, vulnerability assessments and penetration tests. I also teach Cybersecurity Awareness Training classes. I work as an information technology and cybersecurity instructor for several training and certification organizations. I have worked in corporate, military, government, and workforce development training environments I am a frequent speaker at professional conferences such as the Minnesota Bloggers Conference, Secure360 Security Conference in 2016, 2017, 2018, 2019, the (ISC)2 World Congress 2016, and the ISSA International Conference 2017, and many local community organizations, including Chambers of Commerce, SCORE, and several school districts. I have been blogging on cybersecurity since 2006 at http://wyzguyscybersecurity.com