Why The Net Promoter Score Is Broken

Ever had a customer service experience that ended with the representative pleading with you to fill out the “short survey” and only give scores of 9 or 10?  Ever wonder what that was about?  Today’s rant will explain the origins of that experience – the Net Promoter Score.

I recently worked for a company that was using a customer satisfaction tool ...

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Weekend Update

A quick Saturday digest of cybersecurity news articles from other sources.


DarkSide Ransomware Gang Quits After Servers, Bitcoin Stash Seized

The DarkSide ransomware affiliate program responsible for the six-day outage at Colonial Pipeline this week that led to fuel shortages and price spikes across the country is running for the hills. The crime gang announced it was closing up shop after its servers were seized and someone drained the ...

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Cybersecurity Tips for Startups

Many people have started new businesses over the last year or so as a result of the pandemic. This could result from people reflecting about their career, looking to earn on the side, or perhaps they have lost their main job. Starting a new business is exciting, but it is vital that every entrepreneur is aware of the threat of cybercrime, particularly in 2021. Cybercrime has skyrocketed as a result of the pandemic, with so many people working remotely, and ...

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Guest Post – What exactly does “code obfuscation” imply?

Code obfuscation is the process of modifying an executable so that it is no longer valuable to a hacker while remaining fully functioning. Although the procedure may alter method instructions or metadata, it has no impact on the program’s output. To be clear, practically any code can be reverse-engineered with enough time and effort. On a number of ...

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Friday Phish Fry

Phishing Email Alerts

Catch of the Day: Domain Suspension Phish

Chef’s Special:  E-Fax Phish

Examples of clever phish that made it past my spam filters and into my Inbox, or from clients, or reliable sources on the Internet.

I would be delighted to accept suspicious phishing examples from you.  Please forward your email to phish@wyzguys.com.

My intention is to provide a warning, examples of ...

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 Guest Post – Technology’s Impact on Our Homes and Lives

Since the first weapons were made from raw materials and the ability to manufacture fire was perfected, the unstoppable march of technology has had an undeniable impact on human culture and society. We are surrounded by technological innovation. From your automobile and the gadget you’re reading this on to your television, jet planes, and beyond, technology has transformed our environment ...

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